Frequently Asked Questions

Who are LIMS Wizards’ products made for?
Anyone who has a mission-critical analytical laboratory (e.g., chemical, petrochemical, consumer products, mining and minerals, water utilities, pharmaceutical/biotechnology research, academia, health care, plastics) can take advantage of LIMS Wizards products.

Who do LIMS Wizards products cater to?
LIMS Wizards products are targeted to the scientist, business leader, or customer who needs to use laboratory generated analytical results to make key decisions about product development, customer service, or technology improvements.

Do all LIMS Wizards products deal with laboratory informatics?
Yes, all LIMS Wizards products are designed to support digital transformation in the organization through wise use of laboratory-generated scientific data.

If I have a gap in my use of laboratory-generated scientific data or processes that needs to be filled, how do I share that with LIMS Wizards?
Feel free to reach out to info@limswizards.com with your idea.

What LIMS solutions work with SampleVision?
SampleVision works with SampleManager LIMS™12.1 SP2 and newer, LabWare LIMS™ v.7 and newer, and LabVantage 8.4.6. Additional LIMS to come.

What browsers are compatible with SampleVision?
For Windows: Firefox and Chrome. For Apple OS versions: Safari. For Android: Chrome and Firefox.

What languages are supported for SampleVision?
Currently, English, Spanish, and French versions are available. Other languages are coming soon.

How many sign-ins or users come with SampleVision?
SampleVision can be configured for as many users as you need. There will be different user/subscription levels available based on the number of customer users and lab users. For more details, contact a sales representative at info@limswizards.com.

What dashboards are available?
Current dashboards include pie graphs and stacked bar graphs with status of your requests and samples, configurable by sample status and date range.

Can we drill down on the dashboards?
Yes. Dashboard graphs allow for drilldown to view data subsets. The drilldown also offers result reporting capability.

Can you configure the graphs on the SampleVision dashboard?
You can choose which sample status to display in the graphs, as well as specify a date range. If you are a lab admin, you can choose which customers appear. The graphs that appear in the dashboard are fixed.

In what formats can results be provided?
Your results are reported in a PDF report with configurable formats, showing samples and results from LIMS. Several reporting layouts are available, configurable by the Lab Admin.

Where do the test and sample type lists come from? Can those lists be configured?
Tests and sample types are configured in LIMS and downloaded to SampleVision for use.

How do I change my password?
Users may change their passwords in the User Settings function.

What happens if I forget my password?
There is a link at the bottom of the SampleVision login screen for Forgot/Reset Password. Click that and the system will help you reset your password.

How many times can I type in the wrong password before I get locked out?
The system admin will configure the number of failed login attempts before the user account is locked.

How often do passwords expire?
Your system admin can choose a length of time for password refreshes.

Can you submit samples without selecting a test?
No, at least one test must be selected for any sample that is being submitted.

When can I see my results from the LIMS?
When the testing is complete in the LIMS, you can see in the SampleVision dashboard that the status is complete.

How many samples can I submit at one time?
You can submit an unlimited number of samples. The sample request form adds rows as you enter samples.

How do I ship the sample being tested?
Label sample containers with the labels printed from SampleVision. Send the samples to the lab. A label for the request is also available for printing, if needed.

How do I purchase SampleVision? SampleVision is sold exclusively by LIMS Wizards sales representatives, who can help you with licensing agreements. Please contact us at info@limswizards.com to learn more.

How do I change my SampleVision agreement?
Information about canceling or modifying your SampleVision licensing agreement is included in your contract.