Frequently Asked Questions

Who are LIMS Wizards’ products made for?

Anyone who has a mission-critical analytical laboratory (e.g., chemical, petrochemical, consumer products, mining and minerals, water utilities, pharmaceutical/biotechnology research, academia, health care, plastics) can take advantage of LIMS Wizards products.

Who do LIMS Wizards products cater to?
LIMS Wizards products are targeted to the scientist, business leader, or customer who needs to use laboratory-generated analytical results to make key decisions about product development, customer service, or technology improvements.

Do all LIMS Wizards products deal with laboratory informatics?
Yes, all LIMS Wizards products are designed to support digital transformation in the organization through wise use of laboratory-generated scientific data.

If I have a gap in my use of laboratory-generated scientific data or processes that needs to be filled, how do I share that with LIMS Wizards?
Feel free to reach out to info@limswizards.com with your idea.

What languages can LabTwin support?

LabTwin is available in English and German. Additionally, the Natural Language Processing (NLP) layer gives LabTwin the ability to understand different accents. The LabTwin team has tested the app with English and German speakers of more than 22 different nationalities to ensure high transcription accuracy.

What makes LabTwin better than other voice assistants?

LabTwin is trained to understand scientific terms better than general-purpose voice assistants. Moreover, the LabTwin app is built for scientific workflow support. LabTwin provides a dedicated framework to capture and structure lab data as well as connect to lab hardware and software.

Is LabTwin secure?

The security of our customers’ data is a top priority at LabTwin and the protection of your data is ensured at every level. LabTwin is ISO certified with secure hosting and device-level encryption. Reach out if you’d like more information.

Where is the data stored?

Client data is stored on Amazon Web Services in Europe. The cloud deployment strategy is flexible, and it can also be deployed to private cloud tenants or installed on premises (with the caveat that other deployment models are more difficult to maintain)

Which operating systems do you support?

LabTwin runs on iOS and Android for smartphones and tablets.

How long does it take to implement LabTwin in the lab?

LabTwin is an off-the-shelf solution and can be used from Day One simply by downloading the app and logging in. For a custom integration with lab informatics systems, however, 3 to 4 weeks are usually necessary.

What infrastructure prerequisites are there to implementing LabTwin?

All you need is a smartphone or tablet and a LabTwin login. That’s it!

Do you provide customization?

Yes. Our team can help you develop a custom solution for a specific use case or integration.

How do we get started with LabTwin?

Click here to schedule a consultation with one of our lab informatics experts who will help you tailor the right approach for your organization.